Privacy Policy

When you contact us for a quote or book a junk removal job, we collect the information you give us: your name, phone number, email address, and the pickup address. We also note details about the items you want removed so we can give you an accurate price.

If you pay by card, our payment processor handles your payment details. We don't store full card numbers on our systems. We may also collect basic technical information when you visit our website, like your IP address and browser type, to keep the site running smoothly.

We use your information to respond to your request, schedule your pickup, and provide the junk removal service you asked for. We also use it to send you updates about your appointment, like a confirmation or a heads-up when our truck is on the way.

Sometimes we use your contact info to follow up on a quote or ask how the job went. We don't send spam, and you can opt out of non-essential messages at any time.

Our website uses cookies to remember your preferences and understand how people find us. Cookies are small files stored on your device. They help us see which pages are popular and make the site easier to use.

You can turn off cookies in your browser settings. If you do, some parts of our site may not work as well, but you can still call us at (443) 379-4285 to book a pickup.

We use analytics tools like Google Analytics to see how visitors use our site. These tools collect anonymous data such as pages visited and time on site. They don't identify you personally.

We may also use third-party scheduling or payment platforms to manage bookings and payments. These providers have their own privacy policies, and we choose ones that respect your data.

We don't sell your personal information. We share it only with trusted partners who help us run our business, like payment processors and scheduling software, and only as needed to serve you.

If the law requires it, we may share information to comply with a legal request or protect the rights and safety of our team and customers.

We keep your information as long as we need it to provide service and meet legal requirements. For most customers, that means we hold onto job records for a few years. After that, we delete or anonymize what we no longer need.

We take reasonable steps to protect your information from loss, misuse, and unauthorized access. Our team is trained to handle your data responsibly, and we use secure systems for storage and payment processing.

No method of transmission over the internet is 100% secure, but we work hard to keep your trust.

You can ask us to see, correct, or delete the personal information we have about you. You can also opt out of marketing messages at any time.

To make a request, just call or email us using the contact info below. We'll respond promptly and help you however we can.

Our services are for adults. We don't knowingly collect information from children under 13. If you believe a child has given us personal data, please contact us so we can remove it.

We may update this policy from time to time. When we do, we'll post the new version on this page and change the effective date at the top.

If we make a big change that affects how we use your information, we'll let you know by email or a notice on our website.